Plengel
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Posts: 150
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Post by Plengel on Jul 20, 2023 15:42:32 GMT
You would expect they've learned by now...
I skipped the VAT trouble this time by ordering the boxset in the Netherlands this time. It was also a bit cheaper this way.
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jeroeng
Dragonfly Trumpeter
Posts: 183
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Post by jeroeng on Jul 20, 2023 15:49:18 GMT
You would expect they've learned by now... I skipped the VAT trouble this time by ordering the boxset in the Netherlands this time. It was also a bit cheaper this way. I only ordered the QOL-exclusive items (cassette, 7", CD-single, 12"PD) , the rest that I wanted (12", CD) I ordered at the local record shop. They're cheaper and guess what?... I already received those, so they're faster too. Now only waiting for the Japanese 2CD (I didn't order the boxset, way too expensive for my taste)
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Post by wijnand on Jul 24, 2023 9:59:33 GMT
Let's keep an eye open to see what will happen now that the Star Fleet releases can be pre-ordered... Hopefully QOL has learned how to properly send packages outside of the UK, so that no double VAT will be charged again (but to be honest, I doubt it) What I expected indeed happened: Today I was charged double VAT for my order. QOL still hasn't learned anything! I had to pay it, otherwise customs wouldn't let it sent to my home, so I filled a claim at QOL to refund my double VAT. Let's see how quick they will respond. Received a confirmation today that VAT will be refunded within a few days...
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jeroeng
Dragonfly Trumpeter
Posts: 183
Likes: 167
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Post by jeroeng on Jul 24, 2023 22:48:14 GMT
What I expected indeed happened: Today I was charged double VAT for my order. QOL still hasn't learned anything! I had to pay it, otherwise customs wouldn't let it sent to my home, so I filled a claim at QOL to refund my double VAT. Let's see how quick they will respond. Received a confirmation today that VAT will be refunded within a few days... Same here.
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Post by pimderks on Jul 25, 2023 6:46:06 GMT
Got a replacement for my picture disc, had to pay VAT and customs again. 84 euros down the drain for double VAT and customs and no reply from the QOL store yet. Amateur hour all over again, but as long as they keep putting out unique products we'll all buy it
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Post by ncc1701q on Jul 25, 2023 8:08:31 GMT
I'm still waiting for my order to be delivered to the Netherlands, but it looks like a lot of you Dutch fans already received your order?
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jeroeng
Dragonfly Trumpeter
Posts: 183
Likes: 167
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Post by jeroeng on Jul 25, 2023 16:01:23 GMT
I'm still waiting for my order to be delivered to the Netherlands, but it looks like a lot of you Dutch fans already received your order? Not yet, I only got a message from customs that I had to pay VAT. Now that I've paid it, it can take up to a week (or more) to be delivered, they say.
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jeroeng
Dragonfly Trumpeter
Posts: 183
Likes: 167
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Post by jeroeng on Jul 25, 2023 16:11:11 GMT
Got a replacement for my picture disc, had to pay VAT and customs again. 84 euros down the drain for double VAT and customs and no reply from the QOL store yet. Amateur hour all over again, but as long as they keep putting out unique products we'll all buy it So technically you paid 3x VAT for 1 item... 1x included in the order 1x at customs for the damaged item (incl handling fee) 1x at customs for the replacement item (incl handling fee) And of course you have to go to the hassle to get the double VAT back yourself, and QOL will probably only refund their double VAT, not the 2x VAT charged at customs, and definately not the 2x handling fee that customs charged (but you should insist for that being refunded as well, of course) Combine their incorrect VAT handling with their bad packaging, and you would be tempted to not buy those things from the QOL store anymore, and instead buy them at third party EU re-sellers. www.discogs.com/sell/release/27682428?ev=rbUnfortunately this will always be a gamble, for example ATM no re-sellers for the cassette and the vinyl/CD-single.
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Post by wijnand on Jul 26, 2023 7:12:19 GMT
I'm still waiting for my order to be delivered to the Netherlands, but it looks like a lot of you Dutch fans already received your order? I received everything in the Netherlands on the day of release (July 14).
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Post by mayniac79 on Jul 26, 2023 12:18:18 GMT
My box set is still not shipped and no answer till today of my question, why is this the fact!
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Post by ncc1701q on Aug 2, 2023 18:46:28 GMT
Same here! Got an answer from Universal stating they have no answer to my question about the status of my order….. My box set is still not shipped and no answer till today of my question, why is this the fact!
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jeroeng
Dragonfly Trumpeter
Posts: 183
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Post by jeroeng on May 10, 2024 15:36:52 GMT
I haven't ordered the new Rock Montreal release, but I heard for several people that unfortunately Universal is still charging VAT without mentioning this on their packages via IOSS, causing customers to pay double VAT. When will they finally learn that they are legally required to use IOSS when shipping outside the UK? Saying 'We don't have IOSS so we cannot do anything about it' is just refusing to do what you are legally required to do.
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jeroeng
Dragonfly Trumpeter
Posts: 183
Likes: 167
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Post by jeroeng on Sept 11, 2024 14:04:29 GMT
Now that the Queen I boxset is out, it is good to remind people of this ongoing issue once more. I ordered the PictureDisc+7" bundle and the Cassette, and I saw in my order that taxes are already paid, according to QOL. So that means that QOL should mark this on their package and we should not receive an invoice from customs for extra VAT to the EU. Let's keep an eye on this to check if they've finally done it correctly. And in case customs changes VAT, I will (again) ask it back from QOL and demand (again) that they will sort this out for future sales (which they are legally obliged to)
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